As part of our commitment to provide the best possible service, we'd like to inform you of some upcoming network maintenance. Please read the following details carefully:

Maintenance type:

Networking/Hardware

Procedure:

We will be performing two maintenance tasks on our network core. There is a line card we believe is faulty that we will be powering down and back up as it is exhibiting packet loss in certain scenarios. There is also an SFM module in our network edge which we will be replacing pro-actively due to recent errors.

Maintenance Window:

Start - Saturday 1/17/15 @ 10:00PM EST

Finish - Sunday 1/18/15 @ 12:00AM EST

Estimated Downtime:

We have engineered the network core to be redundant in many layers and it is this redundancy which allows us to perform these procedures without any anticipated downtime. Both activities do involve working on our networking core/edge and as a precaution from any unintended side effects, we are bringing this maintenance to your attention. No downtime or packet loss is expected, but if any does occur, our team will be doing their very best to mitigate the effects on our clients.

Thank you for taking the time to review this maintenance notice. If you do have any questions or concerns about this procedure and how you may be affected, please don't hesitate to contact our support team for more details.



Thursday, January 15, 2015

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