We hope you're doing well today. As part of our commitment to provide the best infrastructure for your services, this notice to inform you of scheduled network maintenance that will be taking place next month. We recommend reviewing the following details: 

Maintenance type: 
Network maintenance

Reason for Maintenance: 
Maintenance will take place in order to upgrade software on our network infrastructure. 

Maintenance Window: 
Planned Start: September 18, 2021 at 01:00 EDT
Planned End: September 18, 2021 at 02:00 EDT 

Estimated amount of downtime: 
We understand the importance of minimizing downtime while performing any type of maintenance and for that reason, we will do everything we can to expedite this process. While our Networking Administrators are conducting the upgrade to our network infrastructure connectivity to many of our public-facing services (CORE, live support services, etc.) may be unavailable for a short time (we speculate for around 5-10 minutes but could be the duration of the maintenance window). DNS in our facility will also be briefly impacted but as long as your users utilize well-behaved DNS servers (such as those provided by their ISP, Google, Cloudflare, Quad9, etc.), which should cache answers based on the TTL of your domain, impact on your services should be minimal. We do not expect downtime to last more than the aforementioned maintenance window. 

Thank you so much for taking the time to review this notice. If you have any questions or concerns about this reboot procedure, please don't hesitate to contact our staff for more details.

Thursday, August 26, 2021

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